Warranty Info

IMPORTANT: BY USING YOUR CHRIS REEVE KNIVES PRODUCT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE CHRIS REEVE KNIVES WARRANTY AS SET OUT BELOW. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

What's Covered

 

Our knives are guaranteed for life.  They are designed for a specific purpose.  Should the knife fail after purchase by the original user due to faulty workmanship or materials,  such defects will be made good free of cost.  The right is reserved to make good such defects by repair or replacement.  This guarantee does not cover natural materials, incorrect applications, neglect, or abuse. We will back up the functionality of the product and not necessarily the aesthetics of the knife. This guarantee is void if the knife has been modified in any way outside of our shop.

 

As an additional service to you, we will clean, tune, and sharpen our folding knives and clean and sharpen our fixed blade knives, you just pay for shipping, as long as the knife has not been modified in any way outside of our shop.

 

This Warranty does not apply and is not limited to:

 

(a) consumable parts, such as screws, washers, or hardware, unless failure has occurred due to a defect in materials or workmanship;

 

(b) cosmetic damage, including but not limited to scratches, dents, faded anodized parts, or protective coatings that will naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship;

 

(c) damage caused by use with a third party component or product that does not meet the CRK product’s specifications;

 

(d) damage caused by disassembly, accident, abuse, misuse (e.g. use as screwdriver or pry bar), or other external cause, including damaged caused by excessive and/or aggressive blade flicking (rapid opening and closing of a folding knife);

 

(e) damage caused by service (including "upgrades" and cosmetic treatments) performed by anyone who is not a representative of CRK;

 

(f) a CRK Product that has been modified to alter functionality, capability, or cosmetic appeal, including but not limited to lock-bar adjustment, non-CRK factory supplied part replacement, anodizing and/or heat anodizing, sandblasting/bead-blasting, polishing, or any other form of resurfacing by a non-CRK employee;

 

(g) a CRK Product assembled by a non-CRK employee with parts outside of its factory original configuration, e.g. blade or hardware swapping.

 

If you need us to fix your knife, but it falls out of Warranty:

 

If you submit a claim to CRK in which repairs fall outside of warranty, CRK will, at its option, repair the CRK Product using new parts at your expense plus the cost of shipping. Unless the CRK Product is brought back to factory standards, we will cannot provide repair our service. Please note that some knives cannot be repaired, in which case, CRK will return the knife and you will pay the return shipping.

 

If you need a repair diagnosis:

 

With all that said, please contact us if you find a seemingly incorrect detail, or if your knife develops a problem after you have had it awhile. “Diagnostics at a distance” are difficult, so it is usually necessary for the knife to be returned to us.

 

We reserve the right to change our product at any time to keep competitive in the market place and/or improve production methods. Retrofit, or upgrades to fit the "latest" model is not possible for the majority of changes. However, the previous iteration often becomes a collectible.

 

If you submit a claim to CRK in which repairs fall outside of warranty, CRK will, at its option, repair the CRK Product using new parts at your expense plus the cost of shipping. Unless the CRK Product is brought back to factory standards, we will no longer be able to provide servicing.

Get Warranty Work

 

  1. Fill out a Service Form

  2. Send us your knife and completed Service Form to:

    Chris Reeve Knives
    2949 S Victory View Way
    Boise, ID 83709

Replacement Parts

 

If you need replacement hardware, you can purchase some parts and replace them yourself through our webstore:

 

shop.chrisreeve.com

 

If you don't see what you need, you may need to part with your knife for a few weeks, as some of our parts are hand fit per knife. Examples of hand fit parts are washers, blades, or handles.

© 2018 Chris Reeve Knives

2949 S. Victory View Way, Boise, Idaho 83709

Tel: 208-375-0367

Mon-Thurs 7AM-5:30PM MST     crkinfo@chrisreeve.com