It is important that every knife that we make performs to its optimum.  We will make every effort to ensure that each knife leaving our workshop is correct in every aspect.  If you find that there is a detail that you believe is incorrect, please contact us and discuss your thoughts with us.  Likewise, if your knife develops a problem after you have had it a while, please contact us.  “Diagnostics at a distance” are difficult so it is often necessary for the knife to be returned to us, but we will advise you accordingly.   We will keep in contact with you so that you are advised of any costs that may be involved and a time frame for the return of your knife.

One of the great things about our knives is that they can be refurbished readily.  Whether fixed blade or folder, we can service your knife so that it looks great again and performs the way it was intended.   For an outline of costs, please see the price list and, if you have any questions in this regard, please contact us!

When you ship a knife back, please be sure to package it carefully, fixed blades must be shipped in the sheath.  Ensure that you include a note explaining the purpose of the return and details as to how we can contact you.  It is advisable to insure the knife in transit.

Each knife is shipped with a guarantee card that describes the knife - warranty wording reads: