It is important that every knife we make performs to its optimum. We make every effort to ensure that every knife leaving our workshop is correct in every aspect.
Our knives are guaranteed for life. They are designed for a specific purpose. Should the knife fail after purchase by the original user due to faulty workmanship or materials, such defects will be made good free of cost. The right is reserved to make good such defects by repair or replacement. This guarantee does not cover natural materials, incorrect applications, neglect, or abuse. We will back up the functionality of the product and not necessarily the aesthetics of the knife. This guarantee is void if the knife has been modified in any way outside of our shop.
As an additional service to you, we will clean, tune, and sharpen our folding knives and clean and sharpen our fixed blade knives, you just pay for shipping, as long as the knife has not been modified in any way outside of our shop.
This Warranty does not apply and is not limited:
(a) to consumable parts, such as protective coatings that will naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and faded anodized parts unless failure has occurred due to a defect in materials or workmanship;
(c) to damage caused by use with a third party component or product that does not meet the CRK product’s specifications;
(d) to damage caused by disassembly, accident, abuse, misuse, or other external cause;
(e) to damage caused by service (including "upgrades" and cosmetic treatments) performed by anyone who is not a representative of CRK;
(f) to a CRK Product that has been modified to alter functionality, capability, or cosmetic appeal, including but not limited to lock-bar adjustment, non-CRK factory supplied part replacement, anodizing and/or heat anodizing, sandblasting/bead-blasting, polishing, or any other form of resurfacing by a non-CRK employee;
(g) to a CRK Product assembled by a non-CRK employee with parts outside of its factory original configuration, e.g. blade or hardware swapping.
If you find a problem:
With all that said, please contact us if you find a seemingly incorrect detail, or if your knife develops a problem after you have had it awhile. “Diagnostics at a distance” are difficult, so it is usually necessary for the knife to be returned to us.
We reserve the right to change our product at any time to keep competitive in the market place and/or improve production methods. Retrofit, or upgrades to fit the "latest" model is not possible for the majority of changes. However, the previous iteration often becomes a collectible.
If you submit a claim to CRK in which repairs fall outside of warranty, CRK will, at its option, repair the CRK Product using new parts at your expense plus the cost of shipping. Unless the CRK Product is brought back to factory standards, we will no longer be able to provide servicing.
Get Warranty Work
If you need replacement hardware, you can purchase some parts and replace them yourself through our webstore:
If you don't see what you need, you may need to part with your knife for a few weeks, as some of our parts are hand fit per knife. Examples of hand fit parts are washers, blades, or handles.
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